FAQ
-
How do I track my order?
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your order on the shipping carrier's website.
- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your order on the shipping carrier's website.
-
Can I change or cancel my order after placing it?
- Please contact our customer service team immediately if you wish to make changes or cancel your order. We will do our best to accommodate your request, but please note that once an order has been processed, we cannot guarantee changes or cancellations.
- Please contact our customer service team immediately if you wish to make changes or cancel your order. We will do our best to accommodate your request, but please note that once an order has been processed, we cannot guarantee changes or cancellations.
-
How do I place an order on your website?
- Placing an order is straightforward. Browse our collections, select your desired items, choose your size and color, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.
- Placing an order is straightforward. Browse our collections, select your desired items, choose your size and color, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.
-
What if I receive a damaged or defective item?
- We take great care in packaging and shipping our products, but if you receive a damaged or defective item, please contact our customer service within 3 business days. We will provide a replacement or a full refund, as per our return policy.
- We take great care in packaging and shipping our products, but if you receive a damaged or defective item, please contact our customer service within 3 business days. We will provide a replacement or a full refund, as per our return policy.
-
Do you offer exchanges?
- At this time, we do not offer direct exchanges. However, you can return your item within our 3-business-day return window and place a new order for the desired item.
- At this time, we do not offer direct exchanges. However, you can return your item within our 3-business-day return window and place a new order for the desired item.
-
Is gift wrapping available?
- Yes, we offer gift wrapping services for a small additional fee. You can select this option during checkout and include a personal message if you wish.
- Yes, we offer gift wrapping services for a small additional fee. You can select this option during checkout and include a personal message if you wish.
-
Do you have a loyalty or rewards program?
- We are currently developing a loyalty program to reward our valued customers. Stay tuned for updates and sign up for our newsletter to be the first to know when it launches.
- We are currently developing a loyalty program to reward our valued customers. Stay tuned for updates and sign up for our newsletter to be the first to know when it launches.
-
How do I care for my Corium Couture product?
- To maintain the quality and appearance of your purchase, refer to the care label instructions. Generally, we recommend dry cleaning or hand washing in cold water for most items.
- To maintain the quality and appearance of your purchase, refer to the care label instructions. Generally, we recommend dry cleaning or hand washing in cold water for most items.
-
What if an item I want is out of stock?
- If an item is out of stock, please check back regularly as we frequently restock popular items. You can also sign up for our newsletter to receive notifications about restocked items and new arrivals.
- If an item is out of stock, please check back regularly as we frequently restock popular items. You can also sign up for our newsletter to receive notifications about restocked items and new arrivals.
-
What materials are used in your products?
- We use high-quality, ethically sourced materials that are selected for their durability and aesthetic appeal. For specific information about the materials used in a particular product, please refer to the product description or contact our customer service team.